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customer service

3 essential online customer service habits to strengthen relationships
3 weeks ago

3 essential online customer service habits to strengthen relationships

Today’s events are having an unprecedented impact on consumer habits, confidence and spending.  It is no longer business as usual, and it’s likely to stay that way for some …
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Why you need to get back to the essentials to keep customers
11 months ago

Why you need to get back to the essentials to keep customers

Personal touch still goes a long way

It’s not so long ago that we had to personally engage with customers to communicate, either via phone or face to face. Writing …
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