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customer experience

Influencing customer experience through people
7 months ago

Influencing customer experience through people

It’s hardly difficult to find examples of organisations who have failed spectacularly in building customer relationships based on trust and respect. The long-awaited report detailing the findings of the …
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Why you need to get back to the essentials to keep customers
7 months ago

Why you need to get back to the essentials to keep customers

Personal touch still goes a long way

It’s not so long ago that we had to personally engage with customers to communicate, either via phone or face to face. Writing …
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