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Success

The 8 life skills you need to succeed in business
2 weeks ago

The 8 life skills you need to succeed in business

One of the good things about being in business is that no one expects you to say sorry. The default mantra when delivering disappointing news is practised recital of that …
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5 things you can learn from Brené Brown on being a better leader
2 weeks ago

5 things you can learn from Brené Brown on being a better leader

Connection takes time, courage, vulnerability

What makes a great leader? The answer to this question has been studied and analysed by organisations and experts for many years. Most recently, …
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Influencing customer experience through people
2 weeks ago

Influencing customer experience through people

It’s hardly difficult to find examples of organisations who have failed spectacularly in building customer relationships based on trust and respect. The long-awaited report detailing the findings of the …
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Growth on growth
3 weeks ago

Growth on growth

How diversifying your franchise portfolio can ensure prosperity

Much like you keep a portfolio of different stocks to diversify your investments, as a franchisee, you stand to benefit from owning …
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It’s in the blood
3 weeks ago

It’s in the blood

Animal blood products key to human diagnostic testing

Odds are you or someone you know has been diagnosed by a doctor with an infection or a more serious disease. The …
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4 things you must do to ensure your startup thrives
3 weeks ago

4 things you must do to ensure your startup thrives

“Business is business” is the mantra of entrepreneurs. On the surface it alludes to the harsh reality of a daily battle for survival, but the deeper meaning is the …
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Losing employees to competitors? How to retain top talent
3 weeks ago

Losing employees to competitors? How to retain top talent

High performers are worth holding onto

In a meritocracy, high performers are handsomely rewarded, low performers quickly exited, and new blood is sought out. Any organisation can change into …
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Why you need to get back to the essentials to keep customers
1 month ago

Why you need to get back to the essentials to keep customers

Personal touch still goes a long way

It’s not so long ago that we had to personally engage with customers to communicate, either via phone or face to face. Writing …
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Turning strangers into satisfied paying customers
1 month ago

Turning strangers into satisfied paying customers

From cold leads to a lasting relationship

Many businesses go headfirst into “selling” to potential customers at the first chance, which is just like asking a stranger to marry …
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Best buildings
2 months ago

Best buildings

Property Council of Australia Innovation & Excellence Awards winners

The Property Council of Australia held its National Innovation & Excellence Awards in Sydney in May to celebrate superior examples of …
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